Hyatt House Santa Clara

Very Disappointed in this hotel. While the room itself is fine and fits the price, I paid up front for the room which should be in favor of the hotel. Unfortunately, my plans changed and I had to leave a few days early. No credit was offered nor was I given or offered any points or any attempt to do anything for the customer. Why should anyone pay up front to help out the hotel when I saved a mere $5 for such bad service to a long time hyatt member and customer. Poor customer service to say the least.

Rooms were clean, but the bathrooms are extraordinarily tiny. Good location. We were a family of 4 sharing a room. They did not provide housekeeping service which was not mentioned at time of booking or when we checked in. We came back from a long day out and our room was not made up. I called the front desk three times, but they never answered. I walked down and they told gave me a stack of 8 towels to carry up to the room myself. lol She told me to leave the used towels in the hallway. They were still there in the morning... The coffee pot didn't work in the morning, and there was only decafe. This could be a good hotel, but needs new management.

I am writing this review at 2AM while staying in this hotel. I am only doing this because I am uncomfortable, stressed, and defeated. The air conditioning vent blows at the same wall the bed is oriented. So, you have the choice of being hot at night or have cold air blow directly at your head. I tried keeping it off, but it got hot even though it is the winter time. So, I eventually chose to turn on the air conditioning. I spent the the last hour trying to redirect the flow of air away from my head. It’s been a struggle to find a comfortable situation in this hotel and I regret spending every cent on this place

Rooms come with everything you need to make it through a week of business or leisure. Location is suitable for business travel or leisure to visit the nearby stadium. Center has several food options and even a grocery store if you want to utilize your rooms kitchen. Staff was friendly and free breakfast was nice. Gym is simple but sufficient to get some movement in.

We usually stay in airbnbs when we travel but decided to try out a hotel this time due to daily free breakfast and to not have to be responsible for daily cleaning tasks while on vacation. After staying here I can say that we will probably go back to airbnbs. I didn't realize that its no longer the norm since covid to have your room cleaned and linens and towels refreshed daily at hotels. There's no room service. Breakfast is ok, pretty basic, no omelet bar. But what annoyed me most was the fact that no one at the front desk answers the phone. I tried to call multiple times to get extra towels and blankets sent to our room because one is not enough for a family of three staying for a week, and no one ever answered. I had to go to the desk myself to find someone sitting looking bored on their phone every time and request what I needed in person. The shower toiletries were also empty. Was upcharged for a room with a mountain view but our view was looking straight into an apartment complex. Overall we chose this place for convenience but it ended up not being convenient at all.

The room we stayed had a small kitchen, including stove, microwave, refrigerator, dishwasher, coffee maker and all cookware. It's so convenient for traveling with family especially with kids. So I can cook in the room for my kids. The room itself is clean and roomy. They have shower gel, shampoo and conditioner ready to use. It's very convenient. I will come again.

Very Disappointed in this hotel. While the room itself is fine and fits the price, I paid up front for the room which should be in favor of the hotel. Unfortunately, my plans changed and I had to leave a few days early. No credit was offered nor was I given or offered any points or any attempt to do anything for the customer. Why should anyone pay up front to help out the hotel when I saved a mere $5 for such bad service to a long time hyatt member and customer. Poor customer service to say the least.